When will my order be despatched?
Please check your invoice - in the top right hand corner is the "Ship by Date" - this is the latest date by which your order will be despatched. Most items are ordered on demand from the manufacturer who is based in Europe, we therefore recommend you allow up to 15 working days for your order to be despatched.

How will my order be delivered?
At the checkout you can select from Royal Mail Tracked 48 our UPS Standard delivery. Most small packages are despatched by Royal Mail and you will receive a tracking number once your parcel has been despatched. It's really important to ensure you have provided an up-to-date mobile number to receive updates from your selected courier. 

Help! I don't know what size to order? 
Please check out our sizing guide on the "Sizing" heading on the menu bar. Make sure you measure your child accurately, and if in doubt we always recommend going up a size to allow for growth. Always remember that many items from this shop cannot be returned as they are customised specifically for your order. 

I'm having problems making payment?
In March 2022 new legislation came into force to protect consumers when making purchases online. This may involve additional security checks or require you to approve a payment using a banking app. The most common reason for payments failing this security check is inaccurate address details or mis-spelling of names. Ensure this information matches what is held on file at your bank or credit card. 

Do I get a discount if I place a large order?
Yes you do. For two or more items you will get a 10% discount from the listed price. Order more then 5 items and get a 25% discount! It may be worth clubbing together with other parents to benefit from the greater discount .